When Know-It-Alls Know It Wrong: 5 Ways to Handle Difficult Students in CPR Classes

#americanheartassociation #americanredcross #cprbusiness #cprsaveslives #cprtraining Jun 17, 2025

Have you ever had to handle a difficult student in your CPR class?

If you’re a CPR instructor, chances are you’ve run into a few.
The ones who act like CPR is beneath them.
The ones who interrupt, argue, or refuse to participate — because they think their day job already makes them an expert.
Spoiler alert: it doesn’t.

Let me tell you a couple of real-life stories that every instructor should hear…

The Physician Who Disappeared

I once had a physician — the owner of the clinic — attend a scheduled BLS course.
He walked in late, sat through the first few slides, then left the room to “take a call.”
Except… he never came back.

At the end of class, he expected his course completion card because he was “the boss.”
When I explained that attendance and passing skills evaluation were required, he became irritated.
“Do you know how many codes I’ve run?” he said.

My response: “That may be true — but today, you walked out of my class.”

The Anesthesia Provider Who Argued the Test

Another student, a seasoned anesthesia provider, openly challenged the test questions.
Even after missing several on the written exam, she insisted the book was wrong.
“This is how we do it in the OR,” she snapped.

That may be, but CPR guidelines are not based on individual job habits — they’re standardized, evidence-based practices.
And as instructors, it’s our job to protect the integrity of the course, not protect egos.

5 Tips for Handling Difficult Students in CPR Classes

1. Set Expectations Early
At the start of class, clearly explain that everyone is expected to participate, engage, and meet course objectives — no exceptions. Titles don’t override training.

2. Keep It Professional, Not Personal
When challenged, respond calmly and professionally. Stick to the guidelines and refer back to the curriculum. Don’t get emotional — stay factual.

3. Use the Power of the Guidelines
“I’m not the one saying this — the science says it.” Let the course materials, ECC guidelines, or AHA standards do the heavy lifting.

4. Stay Firm on Performance Standards
Never issue a card to someone who hasn’t met the required competencies. If they walk out, skip skills, or fail the test, that’s on them — not you.

5. Document Everything
Take notes on disruptive behavior, refusals, and remediation attempts. If it escalates, you’ll be glad you have a paper trail.

You’re the Instructor for a Reason

Just because someone wears scrubs doesn’t mean they’re above the training.
Being a medical professional doesn’t exempt anyone from being a student.
Stand your ground. Stick to the standards.
And remember — the life someone saves tomorrow might depend on how well you held the line today.